Please follow checklist below.
Open filament mode : Step 1 ~ Step 5
Cartridge mode : Step 4 ~ Step 6
1. Check the filament loading position referring to the image below.
Normal state Abnormal state
2. If you use the cartridge case with wide 3rd party filament spool, it can make the problem.
Some of the 3rd party filament is wider than cartridge case so filament transfer will be disturbed.
3. Please check the diameter of filament. It should be 1.75mm.
4. Filament in tube
Can you see the filament in the red circled area?
If you can see the filament, please remove the filament by following the FAQ.
If you cannot see the filament in that area, twist the brass fitting and remove it.
After removing the brass fitting, can you transfer the filament without clogging?
In this state, you can manually push the filament from loading area so that help the extruder works.
Make sure the flag is moving naturally.
(Refer to the linked video. )
If the flag doesn't move naturally, please remove the impurities which disturb the flag motion.
Please pull out the filament or impurity by using long nose
6. Cartridge check
1) Check if the gear in cartridge rotates well.⇒ If not, open the cartridge and check if there is a tangle of cartridge.
2) If yes, turn the gear until the filament comes out from cartridge. ⇒ If the filament doesn't come out, open the cartridge and check if roller holds the filament or not.
3) If the filament comes out, pull out the filament about 50~60mm, and cut it. ⇒ Re-install the cartridge and load again.
*Be careful for the end tip of filament to have the shape like the below after cutting.
If the problems persist, please contact the Customer Service.
Follow the UI instructions and start the auto recovery process, after the recovery process if problem persists follow the below steps.
(If the problem persists after following the all three steps, please Contact Us.
And let us know which step did you failed at first among three steps. )
Because of the nature of the material, ABS has strong contraction which may cause cracks due to shrinkage during printing.
Especially, depending on the low temperature in the winter and the shape of the output, cracks may occur.
1) Seal Printer.
- Since ABS adhesion increases as the temperature around the print area increases, it is possible to improve the adhesion by closing all the windows on the front and top of the machine and printing it while closed tightly.
2) Increase Bed Temperature.
- By raising the bed temperature it is possible to reduce the occurrence of cracks. If the crack occurs severely, it is recommended that you set the bed temperature to 100 ~ 110 ℃. However, in this case, the time to print and power consumption may increase, so it is recommended to apply it only when necessary.
- Adjust the Bed Temperature in the Basic tab of Profile Settings in Advanced Mode.
3) Increase Flow Compensation.
- When the Flow compensation value is changed to 110% from the default value (105%), the occurrence of cracks can be alleviated. However, please do not apply this setting for prints requiring sophisticated dimensions such as gears and joints.
- Adjust flow compensation in the Basic tab of Profile Settings in Advanced Mode
4) Wait after printing finishes.
- After the ABS print is completed, if the printed object is quickly removed from the printer, a sudden temperature change may cause cracks. It is recommended that you take out the printed object after having sufficient standby time inside the printer so that when the print is completed, the ABS print can be cooled down gradually.
If the bottom surface is uneven, the quality of the object bottom can be poor.
In this case, you can improve the quality by reducing the air gap in the slicer application.
- Open Sindoh 3DWOX Desktop Slicer.
- Click 'Mode' from the top menus and select 'Advanced Mode'
- Go to Settings and click the Bed Adhesion tab at the bottom.
- Adjust the First Layer Airgap field of the Bed Adhesion tab. (e.g. 0.25 → 0.20)
If problem, please contact us via 3D Website > Contact us.
1. Incompletely filled surface on the model
In some models, such as the one shown on the left, the surface of the model may not be completely filled, causing incompletely filled surface and poor surface quality.
1) Change of Flow Compensation(%)
Increasing the value of Flow Compensation to 120% will increase the amount of the filament excreted from the nozzle, solving the incompletely filled surface problem. (Default rate at 100%)
However, please be advised that high extrusion rate, which increases filament excretion, may cause problems in filament feeding, affecting the dimensional accuracy of the output.
2) Change of Infill Density
If the change of Flow Compensation does not solve the problem, changing the value of Infill Density will be helpful.
By increasing the amount of the filling inside the model, the incompletely filled surface problem can be solved.
Infill Density of 15% Infill Density of 30%
However, increasing the Infill Density can increase the amount of filament consumption more than necessary and also the total printing time.
1. Decrease of bed exterior adhesion
In the case of the edge of the bed, since it is the part where the user's hand often touches,
the adhesion of the output may be decreased due to contamination of the oil.
- Cleaning the bed surface
Rub with the Scraper either the edge of the bed or the place where the warping occurs.
Or rub it 4~5 times with sandpaper. (600 ~ 800 Grit)
And clean it with alcohol so as not to leave foreign matter.
1. When the filament is broken inside of the machine
If the error such as Notification number 412 ~ 417 continues to occur or you can see the filament being broken in the tube, please follow the troubleshooting guide below.
2. How to troubleshoot the problem
1) Remove the cartridge first. Go to
ⓐ Select the nozzle side where the filament is broken.
ⓑ Select <100> to move the filament 100 mm.
ⓒ Select the unloading direction and keep pressing it until you see the filament coming out of the machine.
ⓓ Once you can see the filament moving out of the printer through extruder, remove the broken filament by gently pulling it.
2) If the problem continues even after following the instructions above, refer to the section 'Before using the machine' - '6. Instructions for Use' of the user manual and disassemble the extruder to remove the filament from the extruder.
3) If there is a filament residue in the nozzle, follow the instructions below.
① Remove the white snap wring from the nozzle.
② Pull out the tube upward as you push down the tube hold.
③ Remove the filament out of the tube.
1. Crack of ABS printout
Due to the material properties, ABS has a strong tendency to shrink and may create cracks during printing.
Cracks may occur depending on the low temperature in winter and the shape of the object.
- Close the Doors
Since the occurrence of cracks in ABS printing can be reduced in higher temperature environment, closing all doors on the printer will help reducing the crack.
- Increase Bed Temperature
Raising the temperature of the bed can reduce the occurrence of cracks. If occurrence is severe, it is recommended to set the bed temperature to 100 - 110 ℃. However, please note that in this case, the warm up time may become longer than the standard temperature setting and that power consumption may increase so we recommend to do this only when it is needed.
- Increase Flow Compensation
The occurrence of cracks can be reduced by changing the standard extrusion value(105%) to 110%. However, do not apply this setting for prints that require precise dimensions, such as gears or joints.
- Wait after the print is completed
It is recommended that you take enough time before taking the ABS printed object out so that it can be gradually cooled in the printer.
This problem occur because filament oozing out while the nozzle move to the new position.
-Remove the string by hand or nipper like tool.
Usually, string is attached to the printout weakly and the attached cross section is narrow.
So It can be removed easily.
- Lower the Nozzle Temperature
If the nozzle temperature is higher, filament viscosity inside nozzle can be smaller and filament can ooze out easier. Therefore, you can resolve the stringing problem by lowering the nozzle temperature.
Please be careful not to lower the nozzle temperature excessively.
If you lower the nozzle temperature overly, filament cannot be melted enough so filament cannot be transferred smoothly.
- Increase the Nozzle Travel Speed
If the nozzle travel speed increase, time of filament ooze from nozzle decrease while the nozzle moving between printouts.
Please be careful not to increase the nozzle travel speed excessively.
If you increase the nozzle travel speed overly, motor noise and print quality problem can be occurred.
- Increase Retraction Speed & Length
Increasing the retraction speed and length is the most effective way to reduce the oozing(stringing) problem.
Please be careful not to increase the retraction speed and length excessively.
If you increase the retraction speed and length overly, filament transfer problem and stepping motor problem (out-of-step) can be occurred.
Please turn off the machine and re-insert the SD card for reset.
(Separate manuals available for A Type and B Type rear cover.)
Use a tool such as a LONG NOSE PLIER and pull to see if it comes out.
9. Clean the bed surface.
1) Slightly rub the bed surface with sandpaper.
2) Wipe bed surface off with alcohol(ethanol).
- Bed surface can be contaminated by oil on hand.
10. Increase the bed temperature. (Only for ABS )
- Increase the bed temperature from 90℃(default) to 110℃.
DP201 - PLA2X - PLA, ABS, Flexible, PVA
3DWOX1is registered in Simplify3D.
Please manager the printer profile via Configuration Assistant menu in Simplify3D.
Tutorial video : https://www.youtube.com/watch?v=eZ7HFPY1wog&t=23s
You can input the G-code file generated by Simplify3D into the 3DWOX1 via USB memory stick.
Refer to setting image below.
Download the profile(fff file) from download page Simplify3D category.
You can input the G-code file generated by Simplify3D into the DP200 via USB memorystick.
Refer to setting image below.
Download the profiles(fff file) from download page Simplify3D category.
You can input the G-code file generated by Simplify3D into the 2X via USB.
If you want to use two nozzle, please refer to linked video.
( You need to select Tool head T0, T1.)
Two nozzle tutorial video: [ Link ]
Currently, 3DWOX Desktop is 32 bit SW, so it can use 4G memory at maximum.
If the stl file is over 600MB, it can require more memory size over this limitation.
In this case, you can resolve the problem by decreasing the stl file size.
You can decrease the file size by decreasing the triangle size when you save the file in CAD program.
Question: How can I use the profile which is exported in other PC?
Answer: There are two profile import methods. Both are available in advanced setting mode.
① You can import the profile via “Import Profile” under Profile menu.
② You can select profile in SETTING window by using “Custom Profile”.
(It is a convenient way to manage frequently used profiles.)
Please refer to the step by step manual below.
< Export profile >
1. Select Advanced Mode under Mode Menu. Click SETTING on the left panel.
2. Set the desired values in profile and click OK.
3. Export the set Profile by clicking Export Profile under Profile menu.
①Profile import method Ⅰ
< Import Profile >
1) In Advanced Mode, select Import Profile under Profile menu.
2) Select cartridge slot to apply the profile
3) Choose predefined profile (ini file).
②Profile import method Ⅱ
< Custom Profile >
1) In Advanced Mode, select Custom Profile under Profile menu.
2) Click New in Custom Profile List window.
3) Name the New Custom Profile and select “Exported Profile” in profile option.
(Example name: my_exported_profile)
Then, choose the predefined exported profile (ini file), and click OK. And you can see the newly set custom profile in the Custom Profile List.
4) Now you can choose the saved custom profile in Profile under Basic tab. ( In Advanced Mode SETTING)
*Layer Color : Select colors to print by layers.
->For DP200 / DP102 and DP201 / DP202 and 3DWOX1
- Pause the printing on the desired layer. Unload the cartridge, replace it, and continue printing.
-> For 2X and 2X DP303
01. The Layer Color is a function to specify different cartridges for different layers. Move the left-side slider to show slider positioned layer and the layer number. Position the slider at cartridge change desired layer and press the [Add] button in the bottom.
02. Then, another tab is created to replace cartridges by layer. Move the slider, and press the [Add] button to add more Layer Color.
->0th to 69th layers are printed by cartridge 1 and 69th to 230th layers are printed by cartridge 2.
->If the boundary cross-sectional area of the layer color is small, increase the infill density of the internal filament for ensuring durability
Any operating system above windows 7 and both 32bit and 64bit or Mac OSX 10.10(above) can use the program and Display Adaptor should support OpenGL 2.0 or above.
3DWOX DP200, 3DWOX 1, 2X are compatible with Cura and Simplify3D.
Download Cura, and apply the standard setting mode and use the start-end and g-code. Then it should work.
"Skirt" is a paramater that operates only when "Bed Adhesion Type" is set as "None".
Therefore, you can print the skirt (The Green line shown below) if you set the "Bed Adhesion Type" as "None".
-Print Only Follow Mesh Surface-
This option is used when a user only prints the surface of model. Since this option only prints the surface, it prints the model’s outer wall without infill and upper/bottom surfaces. When printing the outer wall, this option prints in minimum thickness about nozzle size.
This option is used when a model is only composed of surfaces and has empty internal space as shown in the pictures below. In case of models with no upper/bottom surfaces and has thin walls, it would be hard for normal slicer settings to discern the inside and outside. Therefore, it will create the g code as it in fills the inside of the model. In such a case, this option can be used to only print the outer wall of the model without any infill.
[3D model] Its internal space is empty and [When the option is selected] Printing the
has opened entrance. outer wall without infill, upper/bottom surfaces.
[When the option is unselected] If this option
is unselected, it would be sliced as an infilled
model as it is an opened type.
Also when the thickness of the outer wall is about 0.4 mm thin, it would be not possible to print it under regular settings. But when this option is activated, it would be possible to print the outer wall.
[3D model] When the thickness is 0.4mm, [When the option is selected] Can print the
which is a size of the nozzle diameter outer wall is thin if this function is enabled
[When the option is unselected] Does not
create the outer wall due to the thickness
(too thin) because the creation of outer wall,
inner wall, and infill are simultaneously executed.
However, we do not recommend this function when slicing a model that requires the solidity, because there is no infill and it prints with the least thickness, which results in printing the model with little solidity.
-Combination Mode A-
When this option is selected, it slices a combination of two or more different models with overlapped part or only one model with overlapped surfaces. As shown in pictures below, two overlapped models share the inside and create the g-code when they are sliced.
When surfaces of the model meet, they create a shared internal space and infill. As shown in pictures above, 2 or more models could be overlapped. Also this option could be used for a single model. For v.22.214.171.124, this option has been activated as default.
-Combination Mode B-
If you select this option and slice the model above, it starts slicing by integrating as the picture below and filling the internal empty space at the same time. When you need to print just the exterior of the model, this option enables you to slice in case the slicing cannot be initiated due to the entanglement or the overlap of the model.
On the same model as above, it creates the G-Code by extracting the exterior and filling the internal space.
-Close Open Faces-
This option is used to resolve an issue when slicing cannot be initiated due to a crack or a hole which are created when surfaces are not properly connected to each other. When you upload a model and slice, you may find that a part of the model disappears from time to time. Such phenomenon occurs due to invisible small cracks or holes, although there seems to be no problem externally. When designing the model, the model with defects may be created under a number of circumstances. For example, they can be created when they have been inconsistently scanned or when they have been improperly attached together.
The picture on the left above is a STL model of a rabbit and the picture on the right above is when the STL model is sliced. There seems to be no problem when uploading a model. However, if you initiate the slicing process, you can find that the part between the legs and the body disappears. A defect of the associated part’s data can be suspected.
It is difficult to find the models with defect on the current slicing program. You must check on the program that professionally deals with the model. The picture on the left is what appears when the same model is loaded on the program called “Meshmixer” which has been developed by Autodesk. This program simply analyzes the surface of the model and displays it on the screen. On the left picture, you can find the blue lines on the body and the legs of the rabbit. Namely, the model does not consist of a single model. It is a model that is created by attaching the legs and the body. The blue line is created where the legs and the body are attached. In case the size of a crack surpasses a certain size, the slicer cannot create a path of a nozzle and delete it on the screen. This feature attaches these cracks so that the model can be sliced.
When you enable this option and re-slice, you can find that the path, which has been fixed to a certain extent, has been created.
However, this feature can fix the defects such as small cracks only to a certain extent. The user may not be satisfied with the result. In the cases when the size of cracks and holes are too big, you need a program of which the user can manually modify the model.
The concept of this option is similar to ‘Close Open Faces’ option above but it is used in a case in which the gaps between surfaces of the model are bigger. When ‘Close Open Faces’ option is selected, slicer makes decision to fill in the gaps or little holes of the model, but when extensive stitching option is selected, slicer makes decision to connect a surface to another closest surface when there is two or more open surfaces in between the surfaces to be connected. The user may not be satisfied with the result so the usage is limited to the certain extent.?
You may remove the USB stick when the X-sign (Refer to the picture below) disappears on the screen. The bigger the size, the longer it will take for the X-sign to disappear.
[Recognizing the USB] [USB may be removed]
There is no need to re-level the bed in between prints unless the device is substantially impacted.We recommend that you level the bed every other week if you print once or twice a day. However, there is no need to level the bed as long as the object is properly attached to the bed when printed.